Why Most RAG Chatbots Fail in Production (And What We Built Instead)

Why Most RAG Chatbots Fail in Production (And What We Built Instead) 📌 TL;DR Most ecommerce AI chatbots fail because they rely only on RAG (Retrieval-Augmented Generation). In production, stores need AI that understands customer intent, accesses live business systems, recommends products, handles support workflows, and continuously improves